Terms & Conditions
Last Updated: March 9, 2026
1. Agreement to Terms
By accessing our website(s), submitting forms, scheduling services, or otherwise engaging with Carolina Foundation Solutions and its affiliated companies under Vanterra Foundation Solutions (“Company,” “we,” “our”), you agree to these Terms & Conditions (“Terms”). If you disagree, do not use our services or website.
These Terms apply to:
- All company websites linking to these Terms
- Service requests and scheduling
- Communications with us
- Any services we provide
2. Eligibility
You must be at least 18 years old and have legal capacity to enter contracts. By using our services, you represent that you meet these requirements.
3. Services
3.1 Service Scope
We provide foundation repair, basement waterproofing, crawl space repair, concrete lifting, and related services. All services are subject to:
- Site inspection and feasibility assessment
- Geographic service area availability
- Execution of a written Service Agreement
- Local permits and regulations
3.2 Estimates & Pricing
Website descriptions and estimates are informational only and non-binding until formalized in a Service Agreement. Final pricing depends on actual site conditions.
3.3 Service Agreements
Specific work is governed by the written Service Agreement you sign. If conflicts arise between these Terms and your Service Agreement, the Service Agreement controls.
4. Affiliate Routing
If your location falls outside our primary service area, we may share your information with an affiliated Vanterra Foundation Solutions company to fulfill your request. This is for operational purposes only, not third-party marketing.
5. Communications & Consent
5.1 Electronic Communications
By providing contact information, you consent to receive communications about:
- Service scheduling and updates
- Appointment confirmations
- Follow-up communications
- Promotional offers (with opt-in consent)
5.2 SMS/Text Terms
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out
- Reply HELP for assistance
- Consent not required for purchase
5.3 Call Recording
Calls may be recorded for quality assurance and training. By calling or accepting our calls, you consent to recording.
5.4 On-Site Documentation
Technicians may photograph or record service visits for documentation, training, or warranty purposes. Separate consent required for marketing use.
6. Intellectual Property
All website content, logos, trademarks, and materials are owned by or licensed to Company and protected by intellectual property laws. You may not:
- Copy, modify, or distribute our content
- Use our trademarks without permission
- Scrape or automatically collect website data
- Create derivative works
7. User Conduct
You agree not to:
- Violate any laws or regulations
- Submit false or misleading information
- Interfere with website operation
- Attempt unauthorized access
- Transmit harmful code or malware
- Impersonate others
- Use our services for unlawful purposes
8. Privacy
Your information is handled according to our Privacy Policy. By using our services, you consent to our data practices as described therein.
9. Warranties & Disclaimers
9.1 Service Warranties
Warranties for specific work are detailed in your Service Agreement. No additional warranties apply unless explicitly stated.
9.2 Website Disclaimer
THE WEBSITE AND INFORMATION ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE DO NOT GUARANTEE:
- Uninterrupted website access
- Error-free operation
- Accuracy of all information
- Freedom from viruses or harmful components
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE AT ISSUE IN THE 12 MONTHS PRECEDING THE CLAIM.
These limitations apply regardless of legal theory and even if we knew of potential damages.
11. Indemnification
You agree to defend, indemnify, and hold harmless Company, its affiliates, and their respective officers, directors, employees, and agents from claims arising from:
- Your breach of these Terms
- Your use of our services or website
- Your violation of laws or third-party rights
- Information you provide to us
12. Termination
We may suspend or terminate your access to our website or services at any time for:
- Violation of these Terms
- Fraudulent or illegal activity
- Any reason at our discretion
Upon termination, your right to use our services ceases immediately.
13. Governing Law
These Terms are governed by the laws of the state where services are performed. Any disputes shall be resolved in the appropriate courts of that state.
14. Changes to Terms
We may modify these Terms at any time. Continued use after changes constitutes acceptance. Check the “Last Updated” date for the current version.
15. Severability
If any provision is deemed invalid, the remaining Terms continue in full effect.
16. Entire Agreement
These Terms, the Privacy Policy, and any Service Agreement constitute the complete agreement between us, superseding prior understandings.
17. Contact Information
Vanterra Foundation Solutions
205 W Oklahoma Ave
Knoxville, TN 37917
Phone: 888-698-1958
Email: [email protected]