Privacy Policy
Last Updated: March 9, 2026
1. Introduction and Scope
Carolina Foundation Solutions and its affiliated companies held under Vanterra Foundation Solutions (collectively, “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information.
This Privacy Policy describes our practices when you:
- Visit our websites that link to this Policy
- Interact with our social media pages
- View or click our digital advertisements
- Communicate with us via email, SMS/text, phone, or forms
- Schedule or receive our services (collectively, the “Services”)
By using our Services, you consent to the practices described in this Policy. If you disagree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email, phone, address
- Service Information: Property details, service requests, appointment preferences
- Payment Information: Processed securely through third-party providers
- Communications: Content of emails, texts, chats, or feedback
- Documentation: Photos or recordings for service purposes
2.2 Automatically Collected Information
We may automatically collect:
- Device identifiers, IP address, browser type, operating system
- Pages visited, referring sites, time on site, click patterns
- Session data including interactions with forms and content
- Approximate location based on IP address
2.3 Information from Third Parties
We may receive information from:
- Marketing and analytics partners
- Identity resolution and audience matching services
- Public records and property databases
- Data enrichment providers
3. Technologies We Use
We employ various technologies to improve services and marketing effectiveness, including but not limited to:
- Cookies and similar tracking technologies
- Analytics and performance measurement tools
- Advertising and marketing automation platforms
- Session recording and interaction tracking
- Identity resolution services
These technologies may recognize returning visitors and associate browsing activity with other information. We reserve the right to add, modify, or remove specific technologies without updating this Policy, provided the fundamental use purposes remain consistent.
4. Call Recording and On-Site Documentation
4.1 Call Recording
We may record inbound and outbound calls for:
- Quality assurance and training
- Verification and documentation
- Dispute resolution
By calling us or accepting our calls, you consent to recording. You will receive notice where legally required.
4.2 On-Site Documentation
Our technicians may capture photos, videos, or audio during service visits for:
- Diagnostic and documentation purposes
- Before/after comparisons
- Training and quality control
- Warranty and dispute resolution
By scheduling service, you consent to such documentation. Marketing use requires separate consent.
5. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Schedule appointments and communicate about services
- Process payments and maintain records
- Send service updates and appointment reminders
- Provide customer support
- Analyze and improve marketing effectiveness
- Deliver targeted advertising on third-party platforms
- Detect and prevent fraud
- Comply with legal obligations
- Send promotional communications (with consent)
6. SMS/Text Messaging Terms
By providing your phone number, you may receive:
- Appointment confirmations and reminders
- Service updates, inspection notifications and follow-ups
- Promotional offers, seasonal tips, and surveys
Important:
- Reply STOP to opt out anytime. You will receive one final confirmation message of your opt-out.
- Reply HELP for assistance
- Message and data rates may apply
- Consent not required for purchase
- Frequency varies (typically 1-2 per service, occasional marketing)
We do not sell, rent, or share phone numbers with third parties for their marketing.
7. Information Sharing
We may share information with:
7.1 Service Providers
Trusted vendors who assist with operations, including but not limited to scheduling, customer service, hosting, analytics, and marketing.
7.2 Affiliated Brands
Within Vanterra Foundation Solutions for:
- Service fulfillment in your area
- Scheduling and operational efficiency
- Centralized support and reporting
7.3 Advertising Partners
Limited data for:
- Measuring ad performance
- Delivering targeted/retargeted advertising
- Creating similar audiences
7.4 Business Transfers
If we sell or transfer any part of our business, your personal information may be included as a business asset in that transaction. The new owner would be required to honor the commitments we’ve made in this Privacy Policy.
7.5 Legal Requirements
When required by law, legal process, or to protect rights and safety.
We do not sell personal information to unrelated third parties.
8. Data Retention
We retain information only as long as necessary for:
- Service delivery and warranty obligations
- Legal and regulatory requirements
- Business records and analytics
- Fraud prevention
- Honoring opt-out preferences (suppression lists maintained indefinitely)
9. Your Privacy Rights
9.1 State-Specific Rights
Residents of states with comprehensive privacy laws (including California, Colorado, Virginia, Connecticut, Utah, and others) may have rights to:
- Access personal information
- Correct inaccuracies
- Request deletion
- Opt out of targeted advertising
- Opt out of data sales/sharing
- Non-discrimination for exercising rights
9.2 Submitting Requests
Contact us at:
- Email: [email protected]
- Phone: 888-698-1958
We will verify identity before processing requests.
9.3 Opt-Out Options
Targeted Advertising:
- Browser privacy settings
- Platform ad preferences (Google, Meta/Facebook, etc.)
- Industry opt-out tools
- Cookie management in browser
Marketing Communications:
- Email: Unsubscribe link in emails
- SMS: Reply STOP
- Phone: Request during any call
10. Cookies and Tracking
We and our partners use various tracking technologies. While we don’t currently respond to “Do Not Track” browser signals, you can manage preferences through:
- Browser cookie settings
- Device privacy controls
- Third-party opt-out mechanisms
11. Data Security
We implement administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we work to prevent unauthorized access, use, or disclosure.
12. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect information from children under 13.
13. Third-Party Links
Our Services may contain links to third-party sites. We are not responsible for their privacy practices.
14. International Data Processing
Your information may be processed and stored in the United States or other countries where we or our service providers operate. By using our Services, you consent to such transfers.
15. Changes to This Policy
We may update this Policy periodically. The “Last Updated” date reflects the current version. Continued use after changes constitutes acceptance.
16. Acknowledgment
By using our Site or providing your information, you acknowledge that you have read and understand this Privacy Policy and Terms & Conditions and consent to our practices as described.
17. Contact Us
Vanterra Foundation Solutions
205 W Oklahoma Ave
Knoxville, TN 37917
Phone: 888-698-1958
Email: [email protected]