Frequently Asked Questions
What should I expect after I call Carolina Foundation Solutions?
Carolina Foundation Solutions will schedule a time for one of our certified professional representatives to meet with you at your property and assess the concerns at hand. We attempt to set a time and day during our business hours in a manner that best accommodates each of our clients. You will receive a confirmation of the appointment along with a profile of the representative who is scheduled to visit with you. The profile will include a photograph that will allow you to recognize that representative at the time that they are to arrive for the scheduled visit. Our representative will assess the issues and concerns which exist and will then provide honest feedback, guidance, and recommendations. The steps which shall follow will depend upon the existing issues, the potential repairs which may be needed, and the local requirements. The governmental requirements and regulations pertaining to foundation repairs and structural repairs differ in the various communities and states across the Carolinas. Our certified professional representative will discuss those requirements with you. Those local requirements will dictate the actions to be taken to ensure that you are in compliance.
Is Carolina Foundation Solutions insured and licensed?
Carolina Foundation Solutions is a licensed general contractor in North Carolina and South Carolina. Carolina Foundation Solutions is insured and can provide certificates of insurance to provide you with peace of mind.
Yes, we are insured; in some jurisdictions, we are bonded as required by local statutes. Carolina Foundation Solutions is a licensed GC in North Carolina and South Carolina.
Does Carolina Foundation Solutions use contracted labor?
Carolina Foundation Solutions uses our own employees. Employees are subjected to background checks, pre-hire, and random drug testing. Our crews are certified installers of our various materials.
From the initial phone call to our customer service center through the installation process, every person you deal with at Carolina Foundation Solutions is a thoroughly trained employee.
How long has Carolina Foundation Solutions been in business?
Carolina Foundation Solutions has been in business since 2002.
Why is the Carolina Foundation Solutions foundation repair system the most preferred method of foundation repair?
Our crews are certified by the companies from which we purchase our materials. Our crews consist of professionals vetted and selected, knowing they will be at your home. We use AB Chance products which are ICC certified and produced with ISO certifications. In addition to our Life of Structure warranty, AB Chance provides a 30-year warranty. AB Chance has been in business since 1912 and continues to be the leader in the industry. For multiple years, we have been the AB Chance Dealer of the Year in the Southeastern United States. We will also help you to comply with local and state laws and regulations.
Does Carolina Foundation Solutions have any references that can be provided?
We are extremely proud of the service and care we provide for our customers. We have an extensive list of references available that can be provided upon request. Your local Better Business Bureau and Angi are excellent references and review options.
Where is Carolina Foundation Solutions located?
We have people and locations throughout North Carolina and South Carolina. Our main office is centrally located in Burlington, NC. We have multiple other offices, people, and locations strategically placed across the Carolinas to provide assistance and service promptly and efficiently for customers all throughout NC & SC.
Is Carolina Foundation Solutions an engineering firm?
We are not an engineering firm, nor do we have an engineer on staff. NC laws do not allow a contractor to use an engineer on the contractor’s payroll. The P.E. must be working for an engineering firm. We feel that there is a conflict of interest with having an engineer, and therefore we work with and recommend the services of many reputable licensed professional engineers located throughout the Carolinas.
Is Carolina Foundation Solutions a member of any trade organizations?
Carolina Foundation Solutions is active in various associations and organizations, which include the Carolinas Association of General Contractors (CAGC), Foundation Repair Association of North Carolina (FRANC), CHANCE Alliance Network (CAN), Structural Engineers Association (SEA) of North Carolina, Better Business Bureau (BBB), and Angie’s List.