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COVID-19 Update: Carolina Foundation Solutions Now Offering Virtual Consultations

In response to the COVID-19 pandemic our nation is facing, Carolina Foundation Solutions has been designated as an essential business and are therefore still open and maintaining our regular working business hours Monday – Friday 8 a.m. – 5 p.m., but we have made adjustments to our operations with the health and wellbeing of our employees and customers in mind.  We are following CDC guidelines for increased hygiene and cleanliness, as well as social distancing measures by implementing the following protocols and precautions:

  • Access inside of our company offices shall be limited to solely our office personnel.  Visitors and all other employees shall be granted access if and only if approved by management and/or office personnel.
  • All large gatherings are strictly prohibited. Any and all nonessential meetings have been suspended.
  • Surfaces of all frequently touched items are to be cleaned and disinfected daily.  Proper cleaning supplies have been provided for all employees and distributed out to all of our locations to ensure that everything is properly cleaned and sanitized. All doorknobs, door handles, electronic devices, tools, light switches, countertops, desks, phones, toilets, faucets, sinks, vehicles, equipment, etc. are washed down and/or properly cleaned on a daily basis at a minimum.
  • Employees are to refrain from handling others’ personal belongings and limit sharing common items.
  • All employees must thoroughly wash their hands on a regular basis with soap and water for at least 20 seconds. If and when soap and water is not readily available, hand sanitizer that contains at least 60% alcohol shall be used. Employees are to avoid touching their eyes, nose, and mouth with unwashed hands.
  • Employees are to avoid close contact with people who are sick.
  • Employees are required to stay home if they are sick.
  • Employees shall maintain distance between themselves and others (a minimum of 6 feet if and as possible).
  • Employees must avoid physical contact with others – shaking hands of others is prohibited at this time.
  • Our sales representatives shall attempt to limit prolonged interaction with customers indoors.

With these new protocols in place, Carolina Foundation Solutions is here to help our customers with their foundation repair needs and is now offering alternatives to our consultation visits including the option for virtual consultations. For those who are in need of an assessment and assistance, but have concerns with face to face interaction with others during these times, we certainly understand.  If and when it is feasible or desired by any customers, sales representatives can perform assessments virtually.  While some situations may prevent us from providing a final and formal estimate using this method, at a minimum, we will be capable of providing some initial feedback and input.

For those who are in need of an assessment and assistance for settling foundations, leaning chimneys, bowing basement walls and/or sinking concrete slabs, but you have concerns with physical interaction with others during these times, we certainly understand and are willing to provide options to provide the assistance and input you are seeking.  For issues that exist along the exterior of structures, requiring solely the exterior to be assessed, our sales representatives can refrain from entering your home and simply provide feedback over the phone and provide estimates via email.

We are also currently offering virtual assessments.  This will require assistance on the part of our customer, as it will consist of a video call between the customer and the sales representative.  Depending on the type of device available, Google Duo, Google Hangouts, FaceTime, WhatsApp, and Skype are potential options that can be used for the video call.  The sales representative will provide guidance and direction on what areas need to be assessed and could request that some measurements be provided.  Depending on the situation, it could be determined that a formal estimate cannot be provided using this method, however, we can provide some initial feedback and input.  Please notify our office at the time of scheduling an appointment if either of these two options is desired.  Please also notify our office at the time of scheduling an appointment as to which video call app is preferred, in the event a virtual assessment is requested.

We realize these options are not the most ideal methods of making assessments, but we are committed to accommodating the needs of our customers and providing solutions for your foundation problems. We appreciate your willingness and patience to work together with our sales technicians to provide you with a valuable assessment.

Why Choose Carolina Foundation Solutions?
Why Choose Carolina Foundation Solutions?
Unrivaled
Experience

We provide hassle-free guidance, support, and customer care to take your project from start to finish.

Affordable
Solutions

We know making a major repair can be daunting, so we offer transparent pricing and tailored solutions to fit your budget.

Reliable Products
& Solutions

We select only the most trusted products and systems for superior reliability.

Accountability

Our work reflects our commitment to excellence: we hire and train only the very best technicians.

Family-Owned
& Operated

Our family is deeply committed to our communities in North and South Carolina.

Guaranteed Work

We do every job right the first time and back that up with our work guarantee.

Unrivaled
Experience

We provide hassle-free guidance, support, and customer care to take your project from start to finish.

Affordable
Solutions

We know making a major repair can be daunting, so we offer transparent pricing and tailored solutions to fit your budget.

Reliable Products
& Solutions

We select only the most trusted products and systems for superior reliability.

Accountability

Our work reflects our commitment to excellence: we hire and train only the very best technicians.

Family-Owned
& Operated

Our family is deeply committed to our communities in North and South Carolina.

Guaranteed Work

We do every job right the first time and back that up with our work guarantee.

What Our Clients Are Saying

Just had a great experience with Carolina Foundation Solutions. Andrew provided a clear overview of the options for a bowing basement wall and settling corner. Robert, Wesley, and Marvin did the work. Andrew knew the pros and cons for…

Robert Perkins

Crack in foundation causing my brick to crack. Excellent customers service and great work perform by the crew. I highly recommend them for everyone. Jim Hurd was the crew foreman. They worked fast and didn't fool around while working…

Jerry Jessup

I have used the folks several times in the last 5 years and have found them honest, reliable, and reasonably priced. If you have a structural situation and need to work with an engineer Carolina Foundation Solutions can put…

Brent Morris

I used Carolina Foundation Solutions to repair my foundation. This was a great experience. They were timely and professional. Britany was very professional and great to work with. John Warner saved me almost $2000 dollars by working around an…

Karen Allison

Highly recommended. They give honest quotes and reliable advise. They fixed my leaning chimney the correct way with an independent engineer's assessment. Other companies want to use their own engineer and over charge. The crew that performed the work…

Michael Rynk